RateUs is for organisations who provide a planned service to each of their customers or clients over a period of time. This is important because it means there is a clear commitment to delivering a defined service or support that all parties sign up to. Many regulatory bodies, government organisations and others stress the importance of fully involving the people that actually receive the service. Most importantly, the reports generated by the system provide critical evidence of outcomes for the customer - the impact it has actually had, based on the agreed plan.

To read a summary of the benefits of the system click here.

RateUs provides a complete service evaluation system that involves the customer in rating the service in confidence on an ongoing basis. This rating is centred on a questionnaire (online or hard copy) and customers score twelve questions within 6 core areas (our 6 core measures). These are six areas which are critical to the delivery of a quality service.

Because these measures are the same for all member organisations, this allows for benchmarking, either within the same organisation (in a number of locations or management centres) or across providers. Organisations can choose to display information about themselves, publicly on this web site, or just use the data to internally monitor their performance.

In addition to answering set questions, customers can also feedback their views or suggestions via an online (or hard copy) 'suggestion box'. This provides an additional route for customers to express their views and offer ideas or concerns. We also offer a Flexible Survey Tool that allows organisations to design their own online questionnaire for any stakeholder group.

An important additional feature of the system provides an alert to the organisation if any customer is scoring their service low in one of two critical areas. These are areas that may indicate a welfare issue. This allows the organisation to review the service in that location, and take action to respond to the situation.

All member organisations agree to abide by our Code of Conduct. This provides some simple safeguards to make sure the system is used properly.

RateUs also provides a module to allow staff to rate the organisation against the same set of core measures (but with different underpinning questions). Used with the customer module, this provides a complete 'health check' of how the organisation is being perceived by both customers and staff. Because the system combines verification of users (only valid users can access the system), together with confidentiality, the results will be both comprehensive and honest. Click here for more information.

To find out more about the system go to the 'Join Us' section - or read our 'Frequently Asked Questions'. To find out if RateUs is the system for you click here to see our checklist.